We stand by our products and want you to be completely satisfied. If your question is not answered below please feel free to reach out to us at hello@shoprubybloom.com and we will get back to you within 24 hours (Monday-Friday).

We offer store credit or exchanges for returns. Orders are eligible for a return if the items are received back to RUBY BLOOM within 14 days of the customer receiving the product. We only issue store credit for returns or exchanges. Merchandise must be returned in original condition (unworn and without odors) with original tags still attached. Hats/headwear, accessories, face masks and bath/beauty products are final sale and not eligible for returns for sanitary purposes. Shipping charges will not be credited for returns. Once we have processed your return you will receive an email with your store credit. Please allow 5 business days to process your return. ALL SALE ITEMS ARE FINAL SALE.

How do I initiate a return?

Please fill out our return form here to start the retrun process, return.ShopRubyBloom.com

Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to hello@shoprubybloom.com

Just a Few More Details

• Store credit does not include shipping 
• We do not hold items for returns or exchanges 
• Any return or exchange must be received within 14 days of receiving your package. 
• Hats/headwear, accessories, face masks and bath/beauty prodicts are final sale and not eligible for returns for sanitary purposes
• Exact colors/pattern placement of merchandise may slightly vary on products due to lighting, photography lenses, monitor resolution, and product uniqueness. These situations do not qualify as defects and the buyer will pay return shipping if a return to our boutique is attempted. 
• SALE items are FINAL SALE. There are not returns or exchanges on items purchased at a discount.